Hello, I am a Condo Property Manager with Eicon Property Management and pleased to share these great comments from my board of directors pertaining to a Fire cleanup and restoration at our community in Grimsby. "After the fire, our Insurance adjuster hired a different restoration company, well known in the area, to do the work of putting Unit 1 back in place. They really did a terrible job and eventually they were replaced by Service Master. The difference between the two companies was astonishing. A day and night difference. Our contact at Service Master was Jason Reles, Construction Manager, and he was a gem to work with. Every telephone call and every email was answered promptly, and he always reenforced the fact that we were to feel free to call him at any time whenever we had questions or needed something. When Service Master took over they not only had to put the unit back in order, but they also had to undo some of the sub-standard work that had been started by the first restoration company. I can remember Jason telling us on the first day we met him that when they were finished with the unit it would look amazing, and he was true to his word. Jason's crew were professional, friendly, accommodating to other owners in our development, and I would not hesitate to recommend their work very highly. I hope we never have to deal with this kind of situation again, but if we did, Service Master would be my first call. I feel we were so fortunate to have had Service Master doing the work they did to restore this unit." Signed, the Board of Directors at NNCC36. Cheers.
Ian and Colin provided excellent service during our basement flood. They were extremely organized, professional, and worked efficiently to get everything handled in a minimal amount of time. The results were great, and they made a stressful situation much easier. Highly recommend their services.
Prompt, responsive and professional. Top tier Team with top quality results.
My only problem was the lack of communication with them. Left numerous messages on the answering machine and no return calls. Might have sent a few emails as well. Wanted to find out what was going on with my claim. Once weather cleared up the work done by the contractor was great and that a follow up by Jason was appreciated.
ServiceMaster Restore of Niagara does so much more than water damage restoration! My mother's home was a complete tear down & rebuild after suffering a devastating fire. ServiceMaster took care of the entire project; from removal & disposal of her destroyed contents, to municipal permits, demolition, remediation, and completely rebuilding a beautiful home down to the final paintbrush stroke. ServiceMaster dealt directly with our insurance company, alleviating much of the stress & anxiety of navigating a claims process we were completely unfamiliar with. They were very transparent throughout the entire process. We were able to meet openly with Will, who would liaise with our insurance company, as well as provide updates on the project. We always felt Will had our backs as he negotiated with our insurance company. Jason and his team of highly skilled local subcontractors did an exceptional job with the construction and rebuild. The sub-trades were both professional and courteous, while paying attention to the smallest details. Jason is very knowledgeable, organized, and hands-on in his management of the project. He knew exactly what was happening during every phase of construction. He always took time to make himself available; whether it was providing guidance & expertise with decisions & choices, or simply to answer our questions. We felt comfortable Jason was running the project. He is truly top-notch. The end result of my mom's new home was simply spectacular. The level of craftsmanship & quality is something you might expect from a custom built home. We are pleased we chose ServiceMaster Restore of Niagara to look after the rebuilding of my mom's home. They put her mind at ease at the initial meeting, and took special care of her through the entire project. We would not hesitate to recommend them or their services to anyone.
Thank you so much for doing such a great job! I have always recommended Service Master professionally, working in the insurance industry. Most recently I used them at my own home for cleanup and restoration. They are true professionals and followed up with me each step of the way. Special thank you to Jason, Will and Colin for making this such a smooth process from start to finish!
Had the most amazing experience working together with Jason and the ServiceMaster Team, restoring and reimagining the fire damaged home of a much loved friend and client. The service provided, and the integrity with which the restoration was completed, along with the genuine respect and caring for the client, were second to none! Thank you Jason! Congratulations on a job well done! Absolute pleasure working with all of you! @cpdesign_2000.
I used Service Masters services in the past and they were good. My recent experience was exceptional! Project Manager Ian and Construction Manager Colin were both professional, very knowledgeable, courteous, prompt in responses, thorough in communication and just great guys! Their trades performed superior work, especially Shawn, their carpenter and Bert Vis Flooring was the best flooring company I have worked with and I used to flip properties with extensive renovations I highly recommend the Service Master team...well done!
I was quite impressed with Service master. Everyone I dealt with was polite and very helpful. Very neat and tidy and full cleanup after their work.
Jason and his guys were excellent - communicated well, kept things clean, and even after all was done at the house, a few days later I needed written verification quickly, and Jason came through like a champ. Thanks so much, guys!!!
When we had a major water leak from ice damming, we were very concerned about fixing and restoring our house back to its original condition. We have a 190 year old historical home. With a background in renovations I was more than impressed with the work that Jason, Brad, Angel and team did with the inspection, site prep, removal and care in cleanliness in our home. We had to remove some original wood trim and the crew carefully removed each piece and cataloged them for their restoration work. Every member of the crew was polite respectful and friendly. They instilled a confidence in me that I could trust them implicitly with the work that was needed to be done in our home. Service, professionalism and quality of work is so rare to find these days and I can’t express how great this experience has been. If you’re in need of help with your restoration these guys are the team for you. Highly recommend.
I had a leak through my ceiling and almost instantly the fine people from ServiceMaster helped me right away! Their customer service was also top notch
Service Master 10 out of 10!! Our hot water tank sprung a bad leak and flooded our basement pretty bad. We made the call and within an hour they were at our house taking the necessary steps and recommendations for us to move forward with our emergency. Service Master is on speed dial for any of our future needs
I recently had a corroded pipe burst that caused damage to my ceiling, and ServiceMaster handled the entire repair process. Will, Will, and Colin were fantastic to work with—professional, respectful, and incredibly thorough. The quality of the work is excellent, and everything was left clean and looking great when they were done. I have a busy schedule, and they were very accommodating and easy to coordinate with, which made the whole experience much less stressful. They worked efficiently without cutting corners, and it really shows in the final result. I highly recommend ServiceMaster if you’re looking for reliable, high-quality work.
Will from Service Master was very helpful and professional to help with a flooded basement. He was friendly to work with, highly recommended.
ServiceMaster did an excellent job at my house. Working with Will Tischler was a truly pleasant experience, he was professional, courteous and kept me informed throughout the process. Highly recommended!
This is a group filled with professional, caring individuals. We woke up on a Saturday early morning to water running down our walls from our upstairs bathroom. I phoned our insurance company and almost immediately I received a call setting up an appointment. Will came to our house with extreme professionalism. He gave me his card at my front door and cheerfully introduced himself. I immediately felt so much better. He took all the photos and made great suggestions. Following Will’s visit two young men came to start the job. I have never seen such tidy,efficient workers. Might I add that this was a Saturday and not one grumble. The job was complete for the visit from the plumber in no time flat. Might I added that drywall is a messy job and there was not one speck of dirt left behind. I highly recommend this company and could not be more pleased.
I couldn’t have picked a better company to Reno my place after arriving home and seeing water everywhere…from the first person I met until the last one left the house 3 months later, my experience was first class! The demo was completed in a timely and thorough fashion with many people in and out of the house, always taking care to be respectful of my home and property…the construction manager kept me up to date with daily talks and did a great job of moving the project along. The trades they used were first class and the finished project was was beyond what we expected..I would not hesitate to use Service Master for any other events and they earned my respect for both their work and their advise!
Great service. Came to our aid for an emergency sewage back up. They took care of things without having us worry as we had a business to take care of. Appreciate the attention to detail, friendliness and quick service we received. Kudos to their workers such as Stan who put in the extra effort to finish the job and listened to all our concerns. Will use them for future needs!
After we got our store flooded .. they are the saviour for us .. did a great job in less time .. i really appreciate there work and service . really recommend..
After some heavy rainfall and ending up with a flooded basement recently, we contacted Service Master. Right from the beginning, we found every member of their staff to be extremely friendly and professional. We felt totally taken care of and highly recommend their services. Thank you, Service Master!
Very pleased with our service from ServiceMaster . Colin and Sean were great to deal with .Thank you ServiceMaster. Thanks Ron and Denice.
Had a great experience with ServiceMaster of Niagara. They were quick to respond, professional, and kept me informed throughout the entire process. The quality of work exceeded my expectations and everything was handled efficiently. Highly recommend their services!
Colin was very professional. Work on a bedroom all new flooring and drywall repair and painting was done. The room looks amazing! Spectacular job! Especially the floor so nice and it was matched perfectly to the flooring in the rest of the home, Colin took even though he was busy to source the exact floor used too! Thank you Colin.
We recently had Service Master and Colin was outstanding and answered all my questions quickly and was a phone call away . His crew was amazing Mike and Owen they were on time and did an excellent job along with the rest of the team !! Thank you for being so good and getting the job done and making it so much easier on us. I will never forget this crew that took care of my home .
Everyone was so helpful and kind while dealing with the flood in our basement They were there quickly to start the clean up and all the steps that came after to get everything repaired They made a difficult time a lot easier to manage
After our basement flooded, Brad came out quickly to provide an estimate. The price was fair and his team was able to start immediately and take care of the disaster right away. They were professional, efficient, and made a stressful situation much easier to deal with. I’m very grateful for their quick response and highly recommend them.
Will was incredibly responsive, from a call to them at 10pm, our clean up was complete by 1am. The team was so professional, highly recommend.
The 2 Wills, Will Tischler and Will Moodie are excellent. They run a tight, efficient, professional team of restorers. They do business with a smile and they really demonstrate what customer service is all about. If you have a home flood or some other event that requires immediate remediation, you should consider ServiceMaster Restore of Niagara as your #1 contact. You won't be a disappointed at all. I say, all round 5star service is well deserved for these folks.
I had a septic backup in my barn. The team at ServiceMaster was responsive and timely and left the space fresh and clean following a stressful episode. Thanks.
I highly recommend the services of ServiceMaster Restore. Their teams are prompt and professional. I dealt with Jason and Brad regarding a restoration project at our residence and their teams were efficiently and friendly. The restoration did not take a long time to complete and they kept the work space clean during the restoration. We will definitely be using their services for any future project at our residence.
You guys did a nice job on our place and we are looking forward to see you on monday i was very happy that you did my neighbour's place and it looked very good and I would like to have my place done too a new code of paint
Brad and Jesus were amazing, professional and easy to work with. Highly recommend!
During such a rough time was not expecting this much compassion from a big company. Appreciate Jeremy, Brad and their crew.
ServiceMaster handled the entire process of Restoration after a Basement Flood. Great Communication & Project Management Skills. They managed all the Trades. Very Professional. I would highly recommend them.
Very good job done by the professional team!
Professional, efficient and great crew. 100% satisfied with their service. From initial contact to final cleanup, they communicated well, were easy to deal with and to top it all…Will picks up his phone!!
My apartment unit had flooded due to my neighbours pipes bursting at 3 am on december 13th i was more worried about my personal contents as some of it was sentimental that i knew i would never have gotten back then i was about my own apartment but Brad and his team was there right from the very start brad was very informative he always took the time to answer my questions if he dint know he would try and find out the answer his team was amazing in every aspect to make this ordeal less painful then it all ready was they not only boxed up my things nicely and with care the boxes were all labled so i could put my stuff back where it belonged but his team went above and beyond what i was expecting not only did they box everying up for me but they also put fresh paint on my walls fixed the light fixtures and even unpacked my things and placed them back making it look like my home again i wish i could gaive more then a 5 star rating because that deserves more then just 5 stars i highly suggest servicemaster!
Working with Service Master was fantastic. They were very professional and thorough. Thanks to Jason, Colin, Peter, Paolo, Sean and the rest of the team for a job well done.
Excellent service!! Everyone we meet was respectful and helpful. Would highly recommend.
After a flooded basement recently, we were extremely impressed with ServiceMaster Restore. Everyone involved was very helpful, professional, punctual and very easy to communicate with. We highly recommend them!